Contact Monero Bridge Swap Support
Having an issue with an anonymous crypto bridge transaction? Our support team handles stuck swaps, delayed orders and general questions about bridging Bitcoin, Ethereum, Monero, Solana, XRP, BNB, Dogecoin, Cardano, Toncoin, USDT and 60+ more coins. Typical response time is under 24 hours.
Email Support
Email is the only and primary way to reach the support team for swap disputes, stuck or delayed transactions and any questions about your no-KYC bridge order. We do not have live chat — email lets us investigate your specific transaction properly and give you a thorough, accurate response.
support@bechangetime.comInclude Your Order Details
Always include your Order ID (format: ORD-XXXXXXXX) and the deposit transaction hash (TXID) in every support email. This lets us locate your swap record immediately and resolve the issue significantly faster than if we have to request the details separately.
Check the FAQ first →Response Time
We respond to all support requests within 24 hours. For urgent issues involving a stuck or unconfirmed bridge transaction, add URGENT to your subject line to push your ticket to the front of the queue. The more detail you include upfront, the faster we resolve it.
Before You Contact Us — Check These First
The majority of bridge transaction issues can be identified without waiting for a support response. Work through these steps and you may resolve the issue immediately:
- Confirm your deposit transaction has sufficient on-chain confirmations using a block explorer for the blockchain you sent from. Bitcoin requires 1 to 2 confirmations; Ethereum, Solana, TRON and most other chains confirm much faster.
- Verify you sent funds to the exact deposit address shown on your order page — and that you sent the correct cryptocurrency for the pair you created. Sending the wrong coin is the most common cause of stuck orders.
- Check that the amount sent was above the displayed minimum threshold for that coin and pair. Amounts below the minimum may not process automatically.
- If you bridged Bitcoin, check mempool.space for current network congestion. Bitcoin confirmations can take longer during high-fee periods.
- Review the FAQ page — it covers the most common bridge issues in detail and may answer your question without a wait.
What to Include in Your Support Email
- Your Order ID (shown on your order confirmation page — format: ORD-XXXXXXXX)
- The transaction hash (TXID) of your deposit on the blockchain
- The currency pair you were bridging (for example: BTC to XMR, ETH to SOL, XRP to USDT)
- The amount sent and the amount you expected to receive
- Your destination wallet address
- The date and approximate time of your transaction
The more information you provide upfront, the faster we can investigate and close your case. We resolve the majority of support tickets within 24 to 48 hours when full details are included in the first message.
Business and Partnership Enquiries
For API access requests, liquidity partnerships, institutional bridge arrangements or business development discussions, email support@bechangetime.com with the subject line "Business Inquiry". We review all proposals and respond to those that are a genuine fit for the platform.